Policies

Return & Warranty Policy

General Return Guidelines

Accessory Products

You may return unused accessory items within 10 days with a 25 % restocking fee, excluding shipping costs. Items must be in original packaging and 100% original condition, with all labels and paperwork intact. To start a return, please contact us by phone or email.

Firearms

All firearm sales are final. Once a firearm transfer has been accepted, it is considered used and is not eligible for return or a refund.

Questions: all questions can be sent to ??@thetacticalstore.com or call 772-773-2636

Warranty Information

New Firearms

Coverage: All new firearms are backed by the manufacturer’s warranty. For repairs or adjustments, please contact the manufacturer directly.

Used Firearms

Used firearms are sold as is; no warranty is expressed or implied.

Special Items & Exceptions

Electronic Devices & Optics (Includes hearing protection, lasers, rangefinders, lights, etc.) Covered under the manufacturer’s warranty only. Must be returned directly to the manufacturer for service.

No returns or refunds accepted by us.

Ammunition, optics, and electronics. These items are not returnable.

Order Issues Wrong Item or Shipping Error

If you received the wrong item, we will provide a replacement or full refund when returned within 7 days of receipt.

Shipping fees are non-refundable.

Missing or shorted items must be reported within 7 days of receipt. We will seek prosecution of any person submitting fraudulent claims.

Order Cancellations & Refusals

Refused shipments will incur return shipping charges and a 25% restocking fee.

Shipping Policy

VERIFY THE ITEM IN THIS LISTING COMPLIES WITH YOUR STATE LAW BEFORE PURCHASING. If you are unsure of the legal status of the item in your jurisdiction, please consult an attorney. If an item is returned due to it not being legal in the customer's state or city, the customer is responsible for return shipping and a 30% restocking fee.
Items are sold AS-IS. We will not modify products (such as removing magazines, modifying magazines, disassembling firearms, or shipping parts separately) to meet compliance requirements. The customer should check with their FFL and confirm they can and will make the modifications.
We cannot ship to a P.O. Box or APO/FPO.
We do not ship to
Chicago
Massachusetts
Washington D.C
Puerto Rico

Serialized items must be shipped to a FEDERAL FIREARMS DEALER.
Combined shipping on multiple orders is not available. Each order must be shipped individually.
Each order has a handling/processing period of 1-2 business days before shipment. This period begins once payment and FFL are received.
All items will ship via UPS or FedEx, ground or 2nd Day, depending on the item, with Adult Signature required.
Ammunition must be shipped ground

Tracking information will be provided.
In-store pickup is available for no extra cost.

Welcome to THE TACTICAL STORE powered by Orchid websites (all pages), software and services products (collectively referred to as our “Software”). This Software and associated web-based services (including all functionality and content on orchidadvisors.com) are owned wholly by Orchid LLC, a Connecticut corporation (“Orchid”).

Please review the following terms and conditions (Agreement) which govern your use of the Software as well as any electronic services provided in connecting to web-based sites (Service) owned and operated by Orchid and its partners unless you have either previously registered to use the Software and/or Service or expressly entered into a separate agreement with Orchid. If you have not registered to use this Software or Service, or separately entered into a separate agreement with Orchid, you are considered a trial user under this Agreement. If you have registered or separately entered into a separate agreement with Orchid (Customer Agreement), you are considered a Customer and must also comply with the terms of any separate Customer Agreement, along with the terms of this Agreement.

Your use of the Software and/or Service constitutes your agreement to be bound by this Agreement. We encourage you to review this Agreement whenever you use the Software and/or Service. If you do not agree to the terms of this Agreement, please do not use the Software and/or Service.

Contents

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

Definitions

You – The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company – Refers to Orchid Advisors; also referred to as either “the Company”, “we”, “us” or “our” in this Agreement.
Affiliate – An entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Service Provider – Any natural or legal person who processes the data on behalf of the Company. Also refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Personal Data – Any information relating to an identified or identifiable individual. For the purposes of the CCPA, personal data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with you.
Cookies – Small files placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
Usage Data – Refers to data collected automatically, generated either using the Service or from the Service infrastructure itself (e.g., the duration of a page visit).

2. Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information to contact or identify you. Personally identifiable information may include, but is not limited to, your:

Full name (first and last)
Email address
Phone number
Mailing address (Street, City, State/Province, Country, ZIP/Postal code)
Usage Data

Usage Data

Usage data is collected automatically when using the Service and may include information such as your:

Device’s Internet Protocol (IP) address
Browser type and version
Pages of our Service you visit
Time and date of your visit

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

Retention of Your Personal Data

The Company will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (e.g., if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Security of Your Personal Data

The security of your personal data is important to us; however, no method of transmission over the internet, or method of electronic storage is wholly secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

3. California Consumer Privacy Act (CCPA) Privacy

Your Rights Under the CCPA

Under this Privacy Policy, and by law if you are a resident of California, you have the following rights:

The right to notice. You must be properly notified which categories of personal data are being collected and the purposes for which the personal data is being used.
The right to access/the right to request. The CCPA permits you to request and obtain from the Company information regarding the disclosure of your personal data that has been collected in the past 12 months by the Company or its subsidiaries to a third-party for the third party’s direct marketing purposes.
The right to say no to the sale of Personal Data. You also have the right to ask the Company not to sell your personal data to third parties. You can submit such a request by visiting our “Do Not Sell My Personal Information” section or web page.
The right to know about Your Personal Data. You have the right to request and obtain from the Company information regarding the disclosure of the following:

Do Not Sell My Personal Information

We do not sell personal information. However, the service providers we partner with (for example, our advertising partners) may use technology on the Service that “sells” personal information as defined by CCPA law. If you wish to opt out of the use of your personal information for interest-based advertising purposes and these potential sales as defined under CCPA law, you may do so by following the instructions below. Please note that any opt out is specific to the browser you use. You may need to opt out on every browser that you use.

4. Other Websites

Various websites may be linked from our Software and/or Service. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee they will not share your personally identifiable information with others. You may also wish to consult privacy guidelines such as those recommended by the Online Privacy Alliance at www.privacyalliance.org.

5. Privacy Policy Changes

We may update our Privacy Policy at any time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

6. Contact Us

If you would like to learn more about our Privacy Policy, or to access your personally identifiable information, you may contact us by any method below: Email: ??@thetacticalstore.com Phone: 772-773-2636

Important Links